Terms and Conditions

1. Introduction

Welcome to CompuTrade Shop. These terms and conditions ("Terms") apply to the use of our website and the purchase of products from our online store. By using our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

2. Company Information

CompuTrade Shop is operated by CompuTrade S.à r.l., a company registered in Luxembourg with the following details:

  • Company Name: CompuTrade S.à r.l.
  • Registered Address: 54, rue de Koerich, L-8437 Steinfort
  • Registration Number:  B125610
  • VAT Number:  LU21819960

3. Eligibility

To use our website and purchase products, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By using our website and purchasing products, you represent and warrant that you meet these eligibility requirements.

4. Orders

4.1 Placing an Order

To place an order, add the desired products to your cart and proceed to checkout. You will be required to provide certain information, including your name, address, and payment details. By placing an order, you warrant that all information provided is accurate and complete.

4.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order. Acceptance of your order occurs when we dispatch the products to you.

4.3 Order Cancellation

You may cancel your order before it is dispatched by contacting our customer service. Once the order is dispatched, you may only return the products in accordance with our returns policy.

5. Pricing and Payment

5.1 Pricing

All prices are listed in EUR and include VAT at the applicable rate. We reserve the right to change prices at any time without prior notice. The price you pay will be the price displayed on our website at the time of your order.

5.2 Payment Methods

We accept various payment methods, including credit/debit cards and PayPal. Payment is required at the time of placing your order. By providing payment details, you confirm that you are authorized to use the chosen payment method.

6. Shipping and Delivery

6.1 Shipping

We offer shipping to various locations. Shipping costs and estimated delivery times will be displayed at checkout. We are not responsible for delays caused by shipping carriers or customs.

6.2 Delivery

Delivery is completed when the products are delivered to the address provided during the order process. Risk of loss and damage passes to you upon delivery.

7. Returns and Refunds

7.1 Returns

You have the right to return products within 14 days of receipt, provided they are in their original condition and packaging. To initiate a return, contact our customer service for instructions.

7.2 Refunds

Refunds will be processed within 14 days of receiving the returned products. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

8. Warranty and Liability

8.1 Warranty

Our products come with a warranty as specified by the manufacturer. Please refer to the product documentation for warranty details.

8.2 Limitation of Liability

To the fullest extent permitted by law, Computrade S.à r.l. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

9. Intellectual Property

All content on our website, including text, images, and trademarks, is the property of Computrade S.à r.l. or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

10. Privacy

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Luxembourg. Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

12. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be posted on our website. Your continued use of our website after such changes constitutes acceptance of the new Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Email: info@computrade.lu
  • Phone: +352 27 39 50 34
  • Address: 54, rue de Koerich, L-8437 Steinfort

By using our website and purchasing products from Computrade Ecommerce Shop, you agree to these Terms and Conditions. Thank you for shopping with us!